FAQ

Shipping

Within the U.S., we offer economy and expedited shipping options including USPS First Class and Parcel Select, Fedex 2Day andUPS Next Day Air. Economy shipping (via USPS or UPS SurePost) is free for orders over $100 in the U.S.

Outside of the U.S., we currently offer APC (parcelConnect) economy.

We currently ship anywhere in the U.S. as well as internationally to Canada, Mexico, the U.K., the European Union, Australia, Japan and South Korea. For international shipping, we currently are only able to ship DDU (delivery duties unpaid).

Free shipping is currently only available within the U.S.

Orders received by noon ET will ship out the same day. Orders received after noon ET will ship out the following day. Any order received over the weekend or on a federal holiday will ship out the next business day.

Within the U.S., economy shipping via USPS or UPS SurePost can take up to 5-8 days depending on your location. Fedex 2Day generally takes up to 2 days and Fedex Overnight generally arrives next day. Tracking information will be provided to you in your shipping confirmation email.

International shipments may take longer depending on your location and local customs processing. Please refer to the tracking information provided for international shipping times.

All international orders are shipped delivery duties unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping costs. When you place an international order, you agree to pay any applicable customs, duties or taxes levied by your destination country.

Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for our customers. Any applicable fees will be collected from you by the carrier upon delivery.

Please check with your local customs office to determine what these additional costs will be prior to purchase.

Returns and exchanges

Visit our returns portal here, via the link in the bottom navigation bar, or in your original order confirmation email.  Enter your order number and follow the instructions to select the items you want to return. Once your request is complete, you will get a confirmation email with a shipping label. You may affix the label to the original box or mailer or you can use your own packaging. If a product is listed as a final sale item, it is not returnable.

We currently only offer returns and exchanges in the U.S., Canada and Mexico. If you would like to return or exchange from one of our other international markets, please reach out to customer service to process the return.

Within the U.S., Canada and Mexico, all eligible returns and exchanges are free.

If you would like to return or exchange in one of our other international markets, we are currently unable to cover the shipping and handling cost of the return, but can still process a return or exchange for you.

All orders are sent without printed invoices. You may select to include a gift receipt with your order on the cart page (prior to checkout). If you select to include a gift receipt, the order details for a return or exchange will be included on the gift receipt in addition to your confirmation email. If you received a gift and no longer have the gift receipt, please reach out to us at customerservice@sigruntennis.com and we will help process the return for you.

Any eligible item within 30 days from the date of purchase that is in unused and undamaged condition with the original packaging tags intact may be returned. Items marked as final sale are not returnable.

If the purchased product is faulty, please follow the return and exchange process mentioned above to have a new product sent to you!

We allow the exchange of eligible purchased items for different sizes or colors. Once the exchange request is approved, the replaced item will be shipped to you. Items marked as final sale can not be exchanged.

We process all exchanges once your return is processed at the drop off point (i.e., when you ship it). If the exchange is processed before noon ET, items will be shipped that day. All exchanged items are shipped via standard shipping in 3-4 days. Tracking information for your exchanged items will be sent via your exchange order email.

We offer both refunds to the original payment method and store credit. Store credit is issued as soon as the returned items are shipped. Refunds are issued once the returned items are processed at our warehouse facilities.

For instructions on how to ship the returned products, refer to the email received after placing the return request.

We process refunds once items are received and inspected by our warehouse facility. Please allow up to 5 days once our facility receives it to process the refund.

For returns receiving store credit, we issue the store credit when you drop off the return at the access point (i.e., when you ship the returned items).

For additional details on how quickly you may get a refund, store credit or exchange, please refer to the email received after placing your return request.

If you have any questions, reach out to us via the chat option or email our customer service.